“The Customer Care Agent has done the right thing in raising a complaint on your behalf”.
Of course they did the right thing James, one also assumes it’s a requirement of their job role to do so.
Please may I confirm that you’ve personally looked at my account and can see that there is indeed a complaint which is under investigation?
Or are you just taking my word for it based on what the customer care agent told me?
If you can see from the notes on my account that a complaint is being investigated and it is standard practice for a customer care agent to then contact me with the outcome, then I’m quite satisfied with that.
The reason for the returned delivery is that the DPD delivery driver was clearly rushing to get all his deliveries completed and was cutting corners to achieve his targets. He delivers to this building often (I have the DPD app which shows you the drivers name and a photo) so he’s quite aware how to use the external comms system (wall panel) to dial my flat or the concierge. He didn’t dial my flat (I was waiting) or my mobile. He stated “unable to access building” and took a photo to show his employer he’d been here but he cropped out the wall panel!
On the second delivery attempt it got even more ridiculous. There’s been scaffolding on my building for 18m, during which time he’s made multiple deliveries. He stated there was “construction work preventing access” and took a photo of the scaffolding from across the street. He’d been at the front doors the day before, so he knew full well the doors are not blocked. It would be a fire hazard for the residents.
it’s just tiresome James, I can see from the forum other customers have similar stories. Other parcel services and couriers manage to deliver to me on time every time. When it’s EE and DPD there are always excuses.
