Thanks for replying Chris.
The agent I spoke with mentioned they were raising a complaint, however, I was not told how long the complaint would take to investigate or whether I would receive a reply or any follow up action.
I presumed the agent had just marked the complaint as ‘resolved’ on the system because the awful service your customers receive from DPD is a known issue (lots of mentions on this forum) and, short of changing your courier relationship, I don’t see what EE can do about it.
I received a very hollow ‘the relevant teams will look into it’ response, which teams? What will they do? Will my problem be fixed?
selfishly, as the customer that’s all I care about isn’t it? It’s nice to give your company ‘feedback’ but that doesn’t really resolve my problem.
It was an Apple Watch ultra 2. It’s probably back with you guys by now so when it’s scanned in the warehouse can you get someone from EE to actually phone me? Last time I had to chase it all up myself (again, a lovely experience for your customers) and wait 50 minutes on hold.
you’re lucky I want to retain my relationship with EE (the rest are all as bad as you so what point is there switching networks?). I’ve been loyal for 12 years, my bill is in the hundreds every month and it’s paid without fail, I have 4 lines on my account. What about me as a customer screams ‘treat me badly?’
