Credit check for 5G plan upgrade from pre payment.

Evgeny_A
Visitor

‎18-12-2022 04:01 PM

Hi,

I am a EE mobile customer for 3 years. An recentrly moved my broadband from BT to EE (was 3years on BT same address).

I decided to switch from pre-Payment plan to G5 contract and did not pass credit check (according to shop assistent). It is not critical to switch but curious why I got rejected? 

I've got high credit scode in all agencies (tracking it), credit card with big limit, few direct debits from my account, regular high imcome, never missed a payment. I'be on presettlement status for 5 years.

  Any ideas?

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎18-12-2022 05:51 PM

Hi @Evgeny_A 

You won't be told or find out. 

EE have their criteria, simple as. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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KyleA
Visitor
In response to Northerner

‎22-06-2023 12:02 AM

You won’t be told or find out, simple as. 
So rude and abrupt 

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