Contract

[Kewlllia]

@eehelp i got a contract you took £50 however never sent me a email or anything to confirm. However money was removed from my bank account 

[L_P95]

If it's anything like the service I have received, they've no doubt spelt your name wrong on your email so you'll never receive anything off them. 

[Debbie_G]

Hi @Kewlllia.

Welcome to the community.

I know you'll be keen to get an update on your order.

Have you been able to check your Junk/Spam folder for any emails from EE? 

When did you place your order?

Debbie

[Kewlllia]

Hello yes I did and I didn’t receive anything 

[Debbie_G]

Thanks for getting back to me @Kewlllia.

Was this an upgrade or a new contract order?

Which device have you ordered?

Debbie

[Kewlllia]

A new contract 

[Debbie_G]

Thanks for confirming this @Kewlllia.

Which model device, including memory size and colour, have you ordered? 

Debbie

[Kewlllia]

iPhone 16 pro max, desert titanium, 1024 GB

[Debbie_G · Accepted solution]

Thanks for letting me know @Kewlllia.

The iPhone 16 Pro Max,1024GB in Desert Titanium, is currently showing 'usually dispatched within 1 day'.

I'd recommend getting in touch with our guides, they will be able to check the status of your order and get you an update.

Debbie