Confirming Details

JCat
Explorer

‎24-08-2024 12:04 PM

Hi, 

I placed an order but then got asked to contact customer services to proceed as you need a few details - I can't call because my phone is broken (hence the need to place an order). Is there another way to do this? 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎24-08-2024 12:16 PM

Hi @JCat 

Use your laptop/pc/tablet. 

Use another phone. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
JCat
Explorer
In response to Northerner

‎24-08-2024 12:21 PM

Hi 

I tried the Skype option but there is no relevant option you can select. I need a number to enter but I don't have one yet? 

0 Helpful
Alex_H
EE Community Support Team
In response to JCat

‎24-08-2024 01:25 PM

Hi @JCat,

Welcome to the EE Community 🙂

When the phone menu asks for your number, if you just hold without entering anything it will skip to the next part to continue through the menu and get you connected to one of our guides.

Alex