19-08-2024 08:48 AM
Unable to track my order, have been given 2 order references. Does anyone know when these orders should ship?
19-08-2024 10:16 AM
Ordered mine yesterday, was told it would be about 2 weeks time. Strange how they have demos in shop but not any for actual customers to have now!
19-08-2024 10:31 AM
19-08-2024 12:07 PM
Hi there,
The Google Pixel 9 and Pixel 9 Pro XL launch this Thursday (22nd) so shipments should hopefully start leaving DPD tomorrow or Wednesday. You can download the DPD app for instant updates when this happens.
The Pixel 9 Pro and Pixel 9 Fold do not release till 2nd week of September, Along with Pixel Watch 3 and Buds Pro 2 late September.
I understand how frustrating it can be to see demos of devices, especially when u wanna get your hands on them yourself! It shouldn’t be too much longer to wait
hope this helps
19-08-2024 12:47 PM
Thats great cheers. I will have to simmer down now got all excited thinking id have it this week!
22-08-2024 05:27 PM
It's ridiculous how hard it's been to find this information, there's such little transparency about when then 9 Pro is launching.
I among others have expected the 9 Pro to launch the same day as the 9 Pro XL and online information has suggested this too. I even asked Google's own Gemini when the 9 Pro was launching and it said all 3 phones were launching August 22nd 2024.
So naturally we're all feeling a bit disappointed our pre-orders haven't arrived today and we'll be waiting another month.
22-08-2024 07:16 PM
I absolutely agree! It's frustrating when there's a lack of clarity around product launches, especially for something as highly anticipated as the 9 Pro.
In 2024, we should expect companies to have the technology and communication channels to provide transparent updates and manage expectations. A simple, clearly visible announcement on the EE website or through targeted notifications would go a long way in preventing confusion and disappointment.
24-08-2024 05:58 PM
I also cannot track my order. I don't even have an order number. I received a text message at the time of ordering over the phone. I've since called and asked about this and was told I wouldn't get it until they had the phones, and it looks like it will be 28 days until they will be sent out.