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Change an order, watch 5

PaintOfCoat
Established Contributor
Established Contributor

‎17-10-2022 07:20 PM

Hi, I hope I'm posting in the right forum.

Earlier today I phoned EE and sorted out an upgrade and also added on a Samsung Watch 5 as an extra benefit. I chose the 40mm one as it was recommended to me, I'm not sure if the gentlemen knew himself (overall he was absolutely brilliant) but upon looking into the differences it turns out the 44mm one has a better battery life which had I know I'd have ordered that one instead. Would it be possible to do an exchange in store once I've received the watch? Thanks.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎17-10-2022 07:23 PM

@PaintOfCoat  You’ll have to call customer service and change the order you can not swap the device in a store.  

 Sounds stupid but a bigger device always has a bigger batter.  It also uses more battery power as it has a bigger screen to power. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
PaintOfCoat
Established Contributor
Established Contributor
In response to Chris_B

‎17-10-2022 07:58 PM

Ah I'll contact them tomorrow and return it then as it's next day delivery, I should have realised that but completely slipped my mind.
I've looked up the battery difference (obviously usage etc will change it) and definitely would prefer the bigger battery.

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