Cant add to Basket

[MattCartledge]

I'm trying to add a PS5 Pro to my account, but it always comes up with "something went wrong". I've also tried adding a Pay Today to my basket but it always comes up eith error messages.

I've tried logging out and doing it that way, but still no change and checked other products to see if its only the PS5 that isn't working, but nothing else is either. 

Anybody else experiencing this? 

[Eduard31]

Same here...Trying to pre-order an Apple Watch Ultra 3 with no success 😞

 

[Alex_H]

Hi @Eduard31,

Welcome to the EE Community

If you have not already, please try checking out on a different browser and if possible another device, to confirm nothing there is causing an issue. 

If it is still the same I would recommend getting in touch to report the issue and so our guides can check your account to make sure there is nothing causing the issue there.

Alex

[Eduard31]

I have tried using different browsers, and now with my iPad with Safari but the issue persists.

However, if I add the item to the basket as a Guest without logging in, it appears to work.

Thank you.

[Eduard31]

As soon as I logged in, my basket was cleared and I encountered another error. I spoke with customer service — they were aware of the issue but didn’t have a solution. I was transferred to another department to try to purchase the Apple Watch, but they told me they couldn't do it either. Apparently, I have to go to a physical store because, surprisingly, you can’t purchase any products from EE without a SIM card or subscription over the phone?!

[mhuzter2]

Dissappointing to see almost 2 years later this still hasn't been fixed. I have tried on 2 different browsers and 2 devices. 

 

 getting this error 

[Michael_D]

Hi @mhuzter2 

Welcome to the community.

I'd like to have a look into this further. Can you send me over a link to the PS5 Pro that you are trying to purchase?

Michael 

[mhuzter2]

https://ee.co.uk/products/ps5-pro-console-b-chassis 

i can add the PS5 slim ( https://ee.co.uk/products/ps5-pro-console-b-chassis ) with no problem. 

[Michael_D]

Thanks @mhuzter2 

I'm seeing the same as you are when I try so I've raised it with the relevant team.

Michael

[Michael_D]

Hi @mhuzter2 

I've had confirmation that it has been resolved now, but when I've looked it is showing as out of stock now.

I don't have any details on when stock will arrive again but if you keep an eye on the gaming pages, you'll be able to order when there is stock.

Michael