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Cancelled trade in

LizaPresho
Explorer

Can anyone give me the name and contact details of the company that deals with the trade ins? I agreed and then cancelled a trade in withinin the same phone call back in August but I keep getting the letters texts and emails saying to send my old phone or I will be charged £330. 

But they give me no way to contact. Every time I call 150 they have no record of these texts but they are on the same text thread as other ee marketing texts ? The number the last guy gave me doesn't work so I think I've written it down wrong.  

Screenshot_20230917-081753_Messages.jpg

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@LizaPresho   You need to call customer services on 150.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I have multiple times they have given me an incorrect number and if I'm honest if I call one more time i will loose my patience with them.  Google didn't help either.