Broadband & exclusive mobile benefit

[keith47424]

Just taken out new broadband. Need to upgrade sim as part of benefit but want to keep same mobile number. How do I go about it? Thank you

[Chris_B]

@keith47424   if you upgrade your retain your number.   

[keith47424]

As stupid as I am, can I "upgrade" as part of the exclusive package?
Cheers Keith

[Chris_B]

@keith47424  You want one of the sim deals because of having EE broadband,  these are the 30 day rolling contracts at a reduced rate ?   In order to have one of these you’ll need to take one out as a 2nd line on your account and once it’s working request your PAC  for your existing number and port it to a different network and then port it back to this now second line on your account which will now become the only line on your account.  

[keith47424]

Wow. Not easy then. Many thanks for the info.
Cheers Keith

[Lesley_W]

Hi @keith47424 

Welcome to our community.

Have you spoken with our upgrades team yet to see if they can move you onto the new plan on your existing number?

Lesley

[keith47424]

Oh no. Not yet as wasn't sure I could do that. I will therefore give them a
call. Many thanks for your info.
Cheers Keith

[Lesley_W]

Let us know how you get on @keith47424 

Lesley

[keith47424]

Will do. Will give it a few days as the broadband is not in until next week.

Cheers Keith

[Lesley_W]

Great stuff @keith47424 

I believe in order for them to add the special offer, the broadband needs to be live and linked to your account so it may even come up automatically online after activation.

Lesley