Back order of goods

[Dave183]

I have just upgraded both my phone and tablet. I have received my phone but my laptop is on back order. Does anyone know how long it would take to receive my laptop? I have tried to contact EE through chat but had no answer. 

I'm just worried that my bill will be due before I receive my goods and I will have to pay for something that I have not yet received.

Thanks.

[Katie_B]

Hello @Dave183. 

Thanks for ordering with us. 

What laptop did you order?

You won't be charged until you receive your laptop.

Katie

[Dave183]

Hi Katie, 

It was a Samsung book2 go. 

[James_B]

Hi @Dave183,

The estimated dispatch time for that model is 2-3 days.

Hope this helps.

James

[Dave183]

Thanks James. I ordered it on the 28th October. So I should see something on my EE soon. 

[James_B]

No problem @Dave183 🙂

James