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Awaiting new IPhone 17 pro max

RangerChris
Explorer

Hey everyone I pre-ordered the iPhone 17 pro Max one terabyte in cosmic orange and even though I’ve had an email confirming my order and a text saying that it will be dispatched. I have heard nothing else from them. I’m just wondering is anyone else still waiting or should I give them a nudge?

5 REPLIES 5
Northerner
EE Community Star
EE Community Star

Hi @RangerChris 

Try checking EE order tracking: https://ee.co.uk/help/orders

And I would recommend downloading the DPD app.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thanks for the reply. Appreciated.  
I have checked the tracking just constantly on the first step. I’ll keep checking 

DPD downloaded thank you again 

Northerner
EE Community Star
EE Community Star

Hi @RangerChris 

If tracking is not available then you'll need to speak to EE CS on 150.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Nidsey
Explorer

I’m still waiting for mine… exactly same model - App just showing first step - I ordered it on the 15th Sept and heard absolutely nothing… I’ve been with EE for years too.. might just cancel my order and go directly to Apple?! 

NikkEE66
Visitor

Same issue for me, the email confirmation stated delivery on launch day. But the small print says anything up to 30 days !

I chatted with EE over the weekend and they advised to just keep an eye on my emails.