Awaiting confirmation

[Paulepsom]

I’ve recently upgraded to an iPhone 17 and my order is still awaiting confirmation. It’s been over a week now and still no update. Any idea when it will be available?

Thanks,

[Tommyrd]

Exactly the same, they specifically said with in 7 days to me I said it needs to be as I’m away after Wednesday and need it delivered to home 

[Debbie_G · Accepted solution]

Hi @Paulepsom.

Thanks for coming to the community.

I know you'll be keen to get an update on your order.

Please check your Junk/Spam folder for any emails from EE, as these can sometimes drop in there.

If you haven't received any confirmation, please give our team a call. They will be able to check that your order went through correctly and help further.

Debbie

[Ntdfyfy]

Exactly the same situation with me. I was told it was in stock and would be dispatched within 3 days. It’s been over a week now and the order is still saying ‘awaiting confirmation’. 

[Debbie_G]

Hi @Ntdfyfy.

Welcome to the community.

I’m sorry to hear your order has been awaiting confirmation for over a week. If you haven’t received any updates, please get in touch with our team. They’ll be able to check that the order was processed correctly and confirm the current status for you.

Debbie