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Apple ultra watch order

Amanda1967
Established Contributor
Established Contributor

Ordered my ultra watch over the phone on the pre order day and received my pre order confirmation 👍  Had another email a week later saying order on track but no delivery date 🤷🏻‍♀️. They launch on Friday ,anyone else waiting like me . 

181 REPLIES 181
Christopher_G
EE Community Support Team

Hi @Ellio11

Welcome to the community.

You can check the estimated delivery times for the model that you ordered on our online shop. The orders are sent out on a first come, first served basis clearing the oldest orders first.

DPD will be in touch when it's ready to be delivered.

Thanks for your patience so far.

Chris

Morning.

As mentioned by other in previous threads this date seems to have changed. It currently says 28 days. Is that 28 days from the date I ordered it?

Much appreciated

Steve

Sent from my iPhone
Christopher_G
EE Community Support Team

That's 28 days from today, for people who order today, @Ellio11. All existing orders will be cleared before that though, in the order in which they were placed.

Chris

So how do I know when to expect mine? It was ordered in 11/9.

Sorry if I’m being thick. It just hasn’t been very clear.

Thank you

Steve

Sent from my iPhone
Christopher_G
EE Community Support Team

Not at all, @Ellio11

I can't give you an exact timescale, it means you'll receive it within 28 days. As soon as we receive stock we'll clear the orders earliest order to latest. 

DPD will be in touch when it's ready to be delivered.

Chris

28 days from my order date??

Sent from my iPhone
Mnelson6275
Investigator
Investigator

I’d take no notice what you read here!!! There is a delay with Apple on the Trail band - once they come into Apple (mid October) back orders will be fulfilled, both their direct customers/stores and other retail outlets like EE. I’m ignoring the 28days and it will be when it will be. Its only a watch and I’m amazed how much noise these first world problems cause 🤔🤷‍♂️

It’s nothing to do with it being a watch. It’s to do with communication. Until your ignorant comment, your message was the simple communication I was looking for.

Sent from my iPhone
Mnelson6275
Investigator
Investigator

Yes communication has been shocking and the point I made badly is that EE have no clue what’s going on hence why everyone is being told “28 days” - in reality I think they should say “it will be a surprise”

JCxx
Established Contributor
Established Contributor

we all the same as they  said very clear on the 23th and it wasn't , even if you order day one , stiil waiting , just we need to be patience and wait