Apple ultra watch order

[Amanda1967]

Ordered my ultra watch over the phone on the pre order day and received my pre order confirmation 👍  Had another email a week later saying order on track but no delivery date 🤷🏻‍♀️. They launch on Friday ,anyone else waiting like me . 

[Ellio11]

At least you’re getting a weekly email!

Sent from my iPhone

[Gwhite11]

If I was getting emailed every week with an update I would not mind as much. 

the only time I hear something is when I go on the live chat and ask about it. 

come on EE it’s a month today since I ordered and had no real communication from anyone. 

Gary 

[JCxx]

yes i call relaxing email , your order is on track , good news your watch is on the way , 😂😂 and still waiting , unreal 

[Gwhite11]

32 days and counting. 

should I get a discount on the early upgrade fee I paid ? 

gary 

[Christopher_G]

Thanks again for your patience, @Gwhite11.

That's something I would suggest speaking to our Mobile Care team about once your watch arrives.

Chris

[dsph1974]

Mines same, ordered black/grey large trail loop ultra on 13/09/2022 over the phone.

been told it’s an open sales back order.

I am getting the same looping message weekly.

what I am failing to get is clear eta for my watch.

even if it was 7 weeks from order I could live with that but nearly 4 weeks post order I am disappointed that EE still cannot provide me even an estimated delivery date.

not the usual service I get if honest and I have 5 contracts with them for the kids and partner.

[JCxx]

still same here yesterday i went my local EE shop and i spoke frankly with the guy in there and he told me is no in EE hand because the provider , of course money token and bad comunication, any way he told me the order can take a month after the 23th of sept , so count from that day 28 day plus , simple answer , so the most we can do is wait and forget about it till will get a message from DPD your ultra watch is ready to collect , but honestly never ever i will pre order again , this is a really bad experience , the lack of comunication from EE to coustumer , for me what a welcome i join 3 weeks ago to EE family 🙈

[Amanda1967]

Why after all the confusion of delivery on these watches have EE now changed their upfront costs to zero and put the contract prices up by £4/6 and they now cost £40 per month????? What is going on ???? What happens to people who paid between £190 and £230 upfront? Isn’t it rather weird that suddenly after 5/6 weeks after launch it’s all change . 

[Mnelson6275]

I agree and also noticed this yesterday 

[JCxx]

amanda you have it ?