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Apple ultra watch order

Amanda1967
Established Contributor
Established Contributor

‎20-09-2022 09:50 AM

Ordered my ultra watch over the phone on the pre order day and received my pre order confirmation 👍  Had another email a week later saying order on track but no delivery date 🤷🏻‍♀️. They launch on Friday ,anyone else waiting like me . 

181 REPLIES 181
FlyinChapatti
Investigator
Investigator
In response to Amanda1967

‎24-09-2022 10:03 AM

You too

X
0 Helpful
Amanda1967
Established Contributor
Established Contributor
In response to Reign_in_Beard

‎24-09-2022 10:15 AM

I totally agree with you. It’s the fact that each person you speak too,even though they say they are looking at your account and order are saying different things. When all you want is a straight answer . It just seems to be happening more and more each preorder season . Is it EE alone with Custumer miscommunication or Apple wanting people to buy direct from them? Either way it’s failings that hit the customer which in turn affect the company’s image in an already large Mobile market . Let customers down enough and they look elsewhere. Which I think a lot have done this year .

Sent from my iPhone
FlyinChapatti
Investigator
Investigator

‎24-09-2022 10:17 AM

If there UK coverage wasn't so good - I'd have walked away a long time ago.

0 Helpful
Amanda1967
Established Contributor
Established Contributor
In response to FlyinChapatti

‎24-09-2022 10:23 AM

That’s true . I have friends and family on other networks and they are so hit and miss when travelling,even in the uk

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0 Helpful
pythagoras
Established Contributor
Established Contributor
In response to ZombieRodeo

‎24-09-2022 10:39 AM

Yes, that's what I had to do as well.

0 Helpful
pythagoras
Established Contributor
Established Contributor

‎24-09-2022 11:15 AM - edited ‎24-09-2022 11:16 AM

IMG_5338.jpegActually arrived before they said it would

 

0 Helpful
Gwhite11
Investigator
Investigator

‎26-09-2022 10:47 AM

Morning all. 

sorry to say I am in the same boat. I ordered my ultra on the 9th online. 
I spoke to customer services using the online help Saturday who told me the watch will be launched and available on the 19th Oct. 
he gave me some crap about how the people that are receiving them must have paid in full for them upfront. 

sounded crap to me but have no real option but to wait 

 

 

0 Helpful
Amanda1967
Established Contributor
Established Contributor
In response to Gwhite11

‎26-09-2022 11:01 AM

Think a lot of people this year feel let down . The continuation of different information depending who you speak to is vast . You have more patience than me,to wait . I cancelled,got refund ,went to an Apple Store but that was a disaster from start to finish,ordered two came to pay and then sold out of all in stock in Liverpool on Saturday while I was in the store !!!! Went to John Lewis ,no I store stick in Liverpool on Saturday but ordered on line while in store ,Saturday afternoon and it arrive to my address yesterday at 12.45pm with DPD. Less than 24hours later. I cannot understand why it seems to have gone so wrong this year.

Sent from my iPhone
0 Helpful
AndyandAnnie
Visitor

‎26-09-2022 02:57 PM

Hi I’ve got an order number confirmation email and spoken to a customer advisor who said there is plenty in stock in the large orange band! DPD say they’ve received the order but no stock yet. Getting a bit **bleep**ed off now 

0 Helpful
Leanne_T
EE Community Support Team
In response to AndyandAnnie

‎26-09-2022 03:15 PM - edited ‎26-09-2022 03:16 PM

Hi @AndyandAnnie 

Once your order has been dispatched, DPD will be in touch with tracking details for the delivery. 

You can also check the DPD app for any deliveries scheduled for your address, please use the email and postcode you entered at checkout. 

Leanne.