Apple ultra watch order

[Amanda1967]

Ordered my ultra watch over the phone on the pre order day and received my pre order confirmation 👍  Had another email a week later saying order on track but no delivery date 🤷🏻‍♀️. They launch on Friday ,anyone else waiting like me . 

[Northernscum]

Yep same here, pre-ordered in store, told me it would be delivered to the store. 
I’ve messaged EE asking what’s happening but they haven’t replied. 

[FatauglySadMan]

Yes me, ordered on 11/09 fella said we was going to get them pre release, heard nothing since.  

[Reign_in_Beard]

The lack of communication is shocking. I still haven’t had an order confirmation or anything. Just the money taken from my account. When I log in to MY EE it’s showing an account credit for £196, and the money would be taken off my next bill. I don’t want my account credited I want the watch I ordered or some info to say when I’ll get it. Customer service told me it was a debit on my account and my watch order is fine. Nothing from DPD, account still showing the credit, and because I upgraded I’m paying a monthly charge for a watch I don’t have. Been with EE for over a decade and this is easily the worst experience I’ve had with them. 

[Amanda1967]

I just gave up in the end ,was getting nowhere fast so cancelled. Now I have to wait for refund , another 4-5 days. EE happy to take your money on pre order day but make you wait to get it back.

Sent from my iPhone

[Applefanboy]

And now on the website they have certain strap combinations available for either next day or within 7 days yet when you phone up they say they have absolutely no stock left whatsoever. Who is running the website?? people need to be fired over this complete shambles

[Reign_in_Beard]

If they had stock of the other bands they could of messaged us with different ones to ask if we wanted to swap, but there’s been no communication at all.

[Applefanboy]

That's exactly what I said to the sales guy on the phone. I asked why he couldn't just put on my order I want the watch with any band type or size and was told not possible, I then asked can you not just call and offer me the choice and was told no again. 

I'm both a personal and business customer and on the business website it still shows all watches available today! 🤬

[Reign_in_Beard]

If that’s true they should allocate them to existing orders. Pretty poor if that’s the case.

[Applefanboy]

Business say they have none either. Lets hope stock arrives next week and we can all just look back at it and laugh about it, or not.

[wardi]

@Amanda1967   TBF that sounds about standard for a refund from most companies.  It's the banks that keep your money, not the trader.  I recently asked for a grand's worth of refund from Jet2 due to a cancelled flight and that took 9 days to arrive!