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Anytime upgrade - Trade in condition.

CarefreeJake
Explorer

‎24-02-2023 11:27 AM

Hi, 

I am looking at trading in my Galaxy Z fold 3 5g to get the Samsung galaxy s23 ultra. 

However unsure on the condition my phone would be considered by EE as tried chatting with staff and they said it was 600 additional fee for what i consider minimal damage. Note the screen 'damage' is on the screen protector. See images below.

Any advice would be appreciated!  
IMG_20230224_104848_2.jpg

 

IMG_20230224_104845_6.jpg

 

IMG_20230224_104837_4.jpg

 

 

0 Helpful
10 REPLIES 10
Christopher_G
EE Community Support Team
In response to Bobbyx74

‎03-07-2024 07:40 AM

Hi @Bobbyx74 

Welcome to the community.

I recommend speaking with our Mobile Care team. They have access to your account and can look into this for you.

Chris

0 Helpful