Hi,
I am posting here for any suggestions and hopefully to get the attention of some EE staff. I recently ordered 2 monthly mobile services and specifically requested eSIM due to exisiting SIMs that I need to keep active. One of the services was ordered to replace an existing eSIM with Lycamobile. I gave the agent the PAC and all I was told to do is wait for the QR codes to arrive in the mail. Easy.
I received one physical SIM in the post a few days later. When I called to ask about the eSIM, the new agent said that the eSIMs were never ordered. However when the agent tried to order a eSIM to replace the existing Lycamobile service, this would not work because presumably the service was already in the middle of changing hands. Im worried that my number will be lost to the ether.
Now, I don't have service from Lycamobile OR EE and I cannot make a call to have this fixed. I need someone from EE to call the only number that I have active now.
Overall, a terrible experience with EE. You would think they would look after new customers. Im thinking I should just cancel and stick with Lycamobile after all. Especially since EE lost my number anyway.
