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About my phone recently I got a new phone and it was iPhone 11 and it was like

Paddyreilly187
Visitor

I have recently got the iPhone 11 and I was happy with it to me it was a nice new iPhone in the box and I started using it and all of a sudden I have been getting details about the person that must’ve had the phone before me so I got a phone that was refurbished but it was not working like a new phone and when I go to contacts and I need my number I just go to my card but now it’s not my number showing it is the number of the person that must have had the phone before me and because I have had it for a couple of months now I just wanted to know if I could do anything about it would E E sort of be responsible for the situation that I’m in the phone isn’t working as good as I expect it to and I am getting the previous owner information as well it would be nice if they would just give me a different phone and take this phone back has anybody got any suggestions for me please 

2 REPLIES 2
Christopher_G
EE Community Support Team

Hi @Paddyreilly187 

Welcome to the community.

If you ordered a brand new phone, it would have been new. When did you start seeing this information from another user? What kind of information is it and where is it showing?

Chris

Chris_B
EE Community Star
EE Community Star

@Paddyreilly187   Have you tried factory resetting it ?   Did you put your sim in the device or did you receive a new sim with the device and use that ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.