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EE app and website

Support using EE to manage your account and check data on-the-go.

3831 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3391 Posts

Orders

A place to ask questions about your orders from EE.

4159 Posts

Activity in Account

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Resolved! Overcharging on bill

I’ve just noticed my contract bill has gone up unbeknownst to me by over 20% has anyone else had this profiteering happen to them.when I challenged them on it they tried to confuse with inflation %s but as I’m not stupid I knew their numbers didn’t a...

Chatham

I have been trying to speak with an agent in 2 days now.They never return their calls.

Ifyc by • Visitor
  • 12 Views
  • 0 replies
  • 0 Helpful

EE website and app is unusable slow, total rubbish

Hi there,I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website l...

Thccj by • Explorer
  • 1768 Views
  • 27 replies
  • 43 Helpful

How can the EE app be so terrible?

I mean seriously, do they just spend all thier budget on marketing?? The fact that to do half the things you need to do on their, it takes you out of the app on loads a webpage instead is really annoying, whats even the point of the app at that point...

Un-Usable Website Taking me round in circles

Hi, I wish I was here feeling fulfilled and refreshed.  I am not.I've been with EE for almost 12years.  Service has always been great and my mobile deals are good too.  But,  It's 2022.  I really need someone to tell me that there is actually a probl...

p4everEE by • Contributor
  • 1141 Views
  • 12 replies
  • 13 Helpful

Resolved! Renewing ee contact

I am trying to change my ee contact to a new ee contact (sim only ) . How do I keep my number.  I try asking for a pac  but it's only good if changing to new network. Any  help would be appreciated. 

WavyDvey by • Investigator
  • 107 Views
  • 7 replies
  • 4 Helpful

Samsung free buds

Hello, I have just purchased a new Samsung Galaxy S23 FE and there is currently an offer for free earbuds. When I go to the Samsung website to claim, I have to enter an invoice number. However, neither the order confirmation email, nor any of the doc...

venom46 by • Visitor
  • 17 Views
  • 1 replies
  • 0 Helpful

Resolved! Trying to buy Data for payg

tried add-on 1Gb to 150. it tells me that the plan (3Gb) is not available. Cannot buy data via 150? Got 341 error. Crazy stuff going on.

Upgrade Costs

Hi,I'm looking to upgrade since my contract is ending but every phone I look at on EE says that I'm not eligible for any plans and wants me to pay full price for just the phone. Are there problems with plans on the Pixel 8 series?I just want a new ph...

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