Account

Apple Music Subscription not available through EE

I have added Apple Music as my inclusive extra on my EE plan.I have has 4 different phone calls with EE and the support team are struggling to solve the issue. I was referred to Apple on two occasions, having being told that it is an EE problem, due ...

Ee app not working Easter weekend

Any ones ee app not logging in?

Purchased a phone, but received no confirmation email

I applied for a phone, I paid for it, my money is gone, but I don't have a confirmation email that my order will arrive.

Received a totally different used phone from what was ordered

My daughter ordered a new phone from EE early this week ,shipped via DPD it didn’t arrive on the first day it was supposed to and then arrived 4 hours past the quoted delivery but this was not the worst of it..my daughter opened the package and insid...

Final bill given

I’ve been given my final bill due to outstanding balance does anyone know if I pay the final bill will I be reinstated?thanks

When do payments for my add ons finish

I currently have 3 add ons (tech add ons etc) on my account but I can't find details of how much longer I need to pay them for. Where can I find this?

Xbox game pass still subscribed after account cancellation

Hi,I left EE some time ago (well over a year) and today I discover on my Xbox that game pass is still present.I'm unable to cancel this via Microsoft and my EE account has no active service and shows errors in places.How can I get this cancelled full...

EE unlinked

My EE app is saying that I need to link a device, this wasn’t happening a week ago and it’s really inconveniencing me. I’m a University student and I can’t see how much data I have less due to this!! This is extremely frustrating!!

Link account

Won't allow me to link my sim to my ee id says that my details don't match my billing information what do I need to do

Payment system won’t work

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere ...