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Resolved! Contact a human

WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT?...

Anyone else find they they CANNOT COMMUNICATE with EE??

Hi all, I've been trying to communicate with EE via the chat function on the app or on the website for weeks now, but I invariably get a wait time which is many hours long, and again invariably, I end up getting no response whatsoever and have to sta...

Resolved! New order

Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if a...

Resolved! Help! DPD Return Query

Hi, I’m just looking for some advice regarding my Nintendo Switch 2 Mobile Add-on return.I posted the parcel yesterday at my local DPD Parcel Shop, and I have proof that I dropped it off. However, this afternoon I’ve received another email containing...

There’s an EE One for everyone, and there's more to come

We just wanted to share an update on EE One with you, the EE community. Create your perfect plan with a personalised mix of broadband, TV and mobile. For a plan as unique as your household, find your perfect mix with EE One. Whether you’re all about...

Get ready for EE One Up: Turn up your Friday

EE One Up: tickets, tech, treats. Exclusively for EE One customers If you've got mobile and broadband with us, you’re an EE One customer. That means you get more value every day.Now EE One Up takes it up a level. Fridays already feel good. With EE O...

Will my PAYG SIM be deactivated if I'm not in the UK but top up regularly?

Hi,I have EE Pay As You Go SIM cards that I'm not able to use in the UK for an extended period (around 4 months) — I won't be making calls, sending texts, or using data on them.However, I will be topping them up remotely (online) with around £8 every...

change my direct debit details

I would like to change my direct debit details. Please.

Upgrading SIM only

Hi, My contract is ending and I'd like to change my SIM only plan but I have my daughter's SIM only contract also on my account, she is already out of contract now. Do I just upgrade mine and hers will remain the same or can I change her SIM only pla...

Resolved! Live chat

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...