Account

Upfront payment

Hello I'm just need to know when you can refund me 30£ upfront payments.im placed order 17.08.2025 .and why you saying we don't charge any money until order is successful. Payment has been taken it's not pending JOSEF **************** [Mod edit: Ple...

EE blocking receiving all texts on brand new uncredited payg sims?

As per the title, a brand new payg sim is not able to receive text messages (both from shortcode and standard numbers). EE service texts come through fine.I'm presuming you have to top up to initiate full access but this never used to be the case. Re...

Why Is EE so Terrible?

I joined EE last week - Got a phone call that the SIM only plan I would like I am not allowed to have and have been given an"Essentials SIM Access - Unlimited Data" instead. The difference between the SIMO I wanted and I got was £9 and included the ...

Payment

I want to change the debit card because i have a problem with that i registered here.

Resolved! Can't log in anywhere

Hello,I haven't been able to log into my account since March, either on the website or the app. Finally made an official complaint a few weeks back and was told that they are aware of this problem and just wait. I have not been told this in the sever...

A bit concerned

Hi, im after some advice if possibleI had a strange call this morning from a landline number saying they were EE asking about my SIM card update, i told them i had not requested an update, they said it was for security issues. I ended the call and th...

Resolved! New 2 part contracts are a rip off and confusing

We have just come to the end of our contract 24 months and started looking for a new one only to find that EE have started this complicated rip off 2 part contract, 24 month data package with varying Mbps speeds and 36 month phone contract with an o...

Resolved! Can't get my EE mobile account and broadband account linked on the EE app

I have an EE mobile and EE broadband account but they are linked to two different email addresses. What this means is I have to sign in separately to access either one which is really inconvenient on the EE appI have tried contacting EE customer supp...

Hello i can't vist my account what is problem

Netflix Premium Inclusive Extra - No Emails or Texts??

I started a mobile data plan with Netflix Premium as an add-on, And there has been no emails or no texts about it at all..I've been checking every single day and I'm getting nothing at all..I don't know how I'm supposed to get these emails/texts?? On...