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Update on my order

Hello EE, I pre-ordered a new iPhone on 12/09/2025 and I am still patiently waiting for an update. I have not yet received any confirmation or dispatch email from EE. Could you please provide me with an update on the status of my order and when I can...

How can I ensure DPD send the order PIN via EMAIL? The order is a phone

I broke my old mobile phone, so I went to the store to get a new one and they said they wouldn't do anything without photo ID, so I went online to do it through my account, bought a refurbished phone scheduled to be delivered soon (today or tomorrow ...

Issue using app

I can’t find it on the app [mod edit: added title]

Didnt give any info for my oder iphone 17 pro max

I oder iphone 17 pro max on 26th september but i didnt get anything till now nor any update??

Phone order on an EE Chat

So Thursday 25th of September, i ordered an Iphone 17 Pro Max 1TB Silver on an EE chat on the EE website with a sim. All in a monthly payment plan and i still haven’t had the phone delivered? I use the order number on the tracking order section of EE...

When is the my ee app going to be working again?

Resolved! NHS Perk account deactivated

Hi!I have tried endlessly to logon to my NHS Perk account but it comes up with 'Your account has been deactivated as your registration was not completed within the allowed time frame'... it does not give any option to resolve this, i haven't actually...