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EE app and website

Support using EE to manage your account and check data on-the-go.

3792 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3325 Posts

Orders

A place to ask questions about your orders from EE.

4135 Posts

Activity in Account

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Unable to view documents.

I have a phone preordered haven’t heard anything except an xko order number that I can’t track. Had a text from EE 150 to state a device agreement is ready to view in my EE, when I log in I can’t find anything. No documents under Bills & Payments or ...

Trying to close my mobile account from Australia

I have moved to Australia and have my English phone with my EE number, I have kept it temporarily but now need to close my mobile account.  My contract ended in January 2024 so I am not tied in to a contract period.I cannot contact EE by phone, I onl...

Not receiving verification email

I’ve just signed up with EE and to finish my set up on the app I need a verification email but nothing is actually being sent to me? I’ve checked my junk email aswell and nothing

Unknown bill brought forward

I recently missed a payment on my bill but I paid it back the other day, my new bill has just came in for the month and now it’s saying it has brought forward charges from last month even though I have screenshots of receipts of this bill being broug...

Fffyuhv by • Explorer
  • 37 Views
  • 3 replies
  • 0 Helpful

Disconnection

Just received a message from EE saying my number will be disconnected in next 3 months coz I have not made a chargeable call/text ..I have checked my records in the last 6 months that I have top up my credit and made chargeable taxes nearly every mon...

zaini7 by • Investigator
  • 24 Views
  • 1 replies
  • 1 Helpful

Just Joined - Perks

I’ve just switched to EE and want the Apple Music and Netflix as 2 of my 3 perks. How do I get them and register them please. 

New pay as you go SIM card activation

Im new to EE pay as you go system. I thought that my choice about this is for good reason, but since trying to work around my first SIM card I really start regretting. Everything seems to be so difficult to be done. Brought my SIM card, downloaded th...

Dequare by • Investigator
  • 112 Views
  • 6 replies
  • 0 Helpful
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