Account

Hi all,Back in March 2024, I started monthly payments to EE for my iPhone 15 pro max 256gb and the plan, EE essential 125gb. The flex pay for the phone doesn’t run out until Feb 2027 but that is absolutely fine with me as I’m very happy with the pho...

Re: Third party

I've tried to contact customer support over the phone they ALL keep saying this can be done on the app. ON THE APP there is no option to add this. I will likely swear down the phone if i have to keep contacting them,

Re: Iphone 17 pro max 256GB Silver

I have had the same issue, I ordered the 256gb Silver iPhone 17 pro max on the 3rd of march and was advised 14 days wait and not heard anything since. My xko code worked for a week then it just pops up with an error message if anyone could help if th...

Re: Cannot link Broadband account to EE acount

I renewed my EE Broadband 2 year contract March 2024 when they were merging with BT. Since that day I have never been able to access my broadband account to view bills or anything!I called repeatedly, but like the other comments here they knew about ...

iPhone 17 pro max 512gb timescales

Hi,What are the delivery times for the iPhone 17 pro max 512gb currently ?Mikey

Resolved! PAYG reactivate

I haven’t used use my sim since Oct 2023. I try to reactive the sim when I need to receive text message from HMRC. I topped up my sim but I can’t use the credit to buy any plan. How can I reactivate? Cheers

Complaints and contacting the ombudsman

So I have 2 plans with added extras, but i cant get one of the added extras because I cant receive a text on one of the lines to activate it, which i was told i could do by email, which is why i added an extra plan to get the xbox one on my phone bec...

Status

Hello, I placed an order for IPhone 17 Pro Max 256 in Silver yesterday via telephone. I got an email confirmation saying it’s confirmed. But I cannot track order? No dispatch email either, when is this due to be delivered? prior to contacting you via...

Re: Payment not showing

Yes I have just been through my bank statements for the last year and I have 7 payments that have left my account but are not showing in payments

Cannot view any billing information or login to app

Whenever I submit my login details on the EE app, I just get sent back to the log-in screen with no feedback or error message.I also can't check bills and payments because, whenever I click on that button in my account's home page, I get sent to anot...