Account

Order Numbers

I have 2 confirmed orders with order numbers beginning with 00 - I can’t track either. It says enter a valid order number. Any ideas?

Resolved! Unable to stop active plan

I'm unable to stop my active plan to start my new plan which says it starts on the 19. when I text 150 "now" it says"Sorry we were unable to stop your active plan, please call us on 150 for further assistance."

How should I download invoiice

I have top up 15 GBP, I want to download invoice. Please guide me.

Sim card hasn't arrived

Hello. I'm new to EE, bought 24 months sim plan last saturday, it says on the website that sim should arrive in 1-2 days and upto 5 working days.

I can’t add my credit card

When I write my postal code in adding card form the system doesn’t accept it. My address is in Turkey

Resolved! Failed Voucher code and 150 support

I recieved a 10% off tech code and added to basket. 10% was removed from overall balance but when progressing it was removed. I have called 150 x3 and just tike was promised a call back and did not get one. 2nd time they said tbey dont know where to...

payment taken no order confirmation

Hello, i was preorder the new iphone 18 pro this evening. i paid and it declined so i retried, authorised the payment on my banking app and then page refreshed and took me back to the basket. checked my bank and my £100 upfront payment was taken. how...

New contract

I have recently taken out a new contract for my partner and was hoping to take one out for myself as well as get the children payg sims. My account is saying I cannot add anymore items yet. Does anyone know how long it usually is before you can add a...

Can a EE shop help me with my end of contract choices?

Hi,I have a sim only contract which I have had a text informing me it expires in 2 weeks time, if I do nothing I will pay £22 a month. I no longer need the amount of GB I receive and wish to get a sim card which has less GB and is cheaper.I log into ...

Trade in complaint

I didn’t independently choose Royal Mail and sent an expensive phone using likewize postage label.Where in the instructions supplied with my trade-in pack did it state that the prepaid Tracked 48 label had to be handed over at a Post Office rather th...