Account

Resolved! My billing

I don’t know what going on but this absolutely crap I can’t get into my account to see my billing

Resolved! Change sim plan while flex pay still in contract

My 24m sim plan contract ended last week, but my device contract still has another year left.Because the device is still in contract i cant see any 'upgrade' or switch options for just the sim plan (which is now out of contract). There is only option...

TNT app cancellation and refund

Hi,I just added TNT sports as an add on to my EE contract today but immediately changed my mind and cancelled it minutes later. Can you please let me know if this can be refunded as I can't see anywhere where I can speak to someone on live chat. Than...

Ps5 not received, over a month no resolution

I ordered a PS5 on Black Friday deal and paid part of it and never received it, I raised a complaint over 4 weeks ago and still no resolution or refund. Can anyone help from EE

Why are EE processes and customer service so poorly designed and useless?

I recently ordered a new phone from EE as my phone was stolen earlier in the day. It had to be from the website because for some wild and stupid reason you can't buy a handset on it's own from any EE stores, that's a genius way to miss out of sales!W...

Ad-ons

Alreet beautiful people new to the chat EE but I've been with EE 4 yrs now never once have aye had deal with anything am wondering how to apply for the ad on rewards on my account please so if any1 has any tips or advice just let's jt know be much ap...

Phone

Where do I get my order reference number. Ordered a phone on the 31st and still have not received any emails or texts with an order reference number. In store told me to contact customer services which was no help either. I cannot track the phone.

Why use DPD ??

Where do I start? I ordered a Google pixel 10 XL. Delivered by DPD was a fake Chinese replica of an iPhone 17 pro max in orange.. EE placed an investigation, then 4 days later requested another Google handset to be delivered on Friday and the fake mo...

Worse App and Service Ever

This is by far the worse Service ive been with. Ive stopped topping up my PAYG sim due to crisis problems and mental health, I received a message I need to topup otherwise my number will be recycled... yet I have everything linked to this number, ema...