Account

Randomly charged

a few weeks ago, we tried to get EE full fibre.was told it wasn’t possible where I live after receiving the router. A few days go by and I return the products I received. Before the due date. I canceled the plan and was specifically told I would not...

EE is no longer in my name

Hi I am no longer with EE and contract is with boyfriend but it is still affecting my credit score, can you tell me why this is happening

Resolved! Contact a human

WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT?...

Cannot place order

I've been trying to place order for this video game, and also a controller, separately and together, and each time I get this message. I have tried the app, the website, and a different browser. I have tried with 3 separate payment cards, and still...

Resolved! Unable to log into EE Perks

HI, I am unable to login to EE perks to renew my NHS discount. When I try to login with my personal email address it states password incorrect and reset email is not received (yes I have checked junk). I am unable to check the work address I initiall...

My EE phone bill charge for August is saying £440 over the estimated £104 p/m??

Guys, what's going on here? It's been like this for 2 weeks.

My EE order is missing from my account after signing up

Hi,I signed up for an EE unlimited SIM plan, but the order does not appear in my EE account or app.I also have not received any confirmation email or my eSIM details, so I am unable to access or use the EE service.I thought the order had not gone thr...

Resolved! Samsung Fold 8 & Fold Ultra Pre orders

I placed an order for the Fold 8 Ultra 1tb Graphite yesterday after it was announced and received an email with an order number. The order was an additional line. Nothing is showing in order tracking when I try to use the order number it says enter ...

Bought Sim - payment gone through, no email confirmation

It's been 8 hours since I paid for the pay as you go sim order, and upon completion of payment via PayPal, the EE order just went blank.and went back to the first step of the order (with the item still in the basket). And yet, payment was taken.How l...

EE App Login Loops

Are EE editing and removing posts from this forum? I had been posting on the https://community.ee.co.uk/t5/EE-app-and-website/EE-App-issues/td-p/1615603 thread. But that thread seemed to have been closed first thing this morning (although weirdly @L...