EE app and website
Support using EE to manage your account and check data on-the-go.
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Useless Passkeys and total inability to access my account via any device.
Hi,I see from the internet that I am not alone in experiencing EE's rubbish and useless system.It first became a problem when EE moved from a local app to a front door app that accesses a web service, this was unreliable from the get go with circular...
Customer Loyalty
I’ve been on the phone all night to upgrades & customer services. To be told after over 25yrs of being a customer (previously with T-mobile before merge) with two lines, there’s no longer any customer loyalty discounts & cannot add any Blue Light or...
Macbook air preparing for dispatch
How long does it take for EE to dispatch macbooks? I placed the order on Thursday but I can see its still in the same status of "preparing to dispatch" since then so I'm not sure when I can expect the item to arrive and if it will come on my working ...
Resolved! Cannot manage account online or in the app
This has been going on for a week now.Logging into the app, or onto the website through a browser, I get presented with an error stating there was a problem or that the service isn't working right now.Yes, I've uninstalled the app and reinstalled Yes...
PAYG calls barred and no sms being received
Hello,I am a PAYG customer, used to have a contract with EE. I am abroad for periods of a time. I regularly top up my phone. I am unable to send/receive any SMS or make calls from my phone. When trying to call, I receive a ‘calls are barred’ message....
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Need help regarding payment
Resolved! How the **** do I find my broadband bill on the website?
I have broadband and mobile with ee.When I log in on the website it always takes me to my mobile details. I used to go to 'bills' and it gave me the option at the bottom to see my broadband bills.That option now seems to be gone.I cannot find any wa...
Pixel 10 earbuds
Hello I just upgraded to the pixel 10 and was told by the chap on the phone that I am entitled to free earbuds, however there is no advice or literature to say how to claim it.
Where’s my iPhone 17 pro max??
I bought iPhone 17 pro max online at EE. The upfront payment was withdrawn, but the website keeps redirecting me to payment page, so I can’t confirm the purchase. But the money is out of my bank account. I’d like to know where is my iPhone. Could som...
