Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 70176 Views
  • 59 replies
  • 128 Helpful

Apple Music add-on

I've elected for the 'free six months streaming Apple Music'. I've received a text saying this has now started but can't see any indication of anything in Apple Music. Some context: I already had/have the Apple Music App on my iPhone, which I was  us...

Microsoft 365

Can any one tell me how you get the 365 add on? I got it free with my mobile plan but have not been sent any information on how to use it or log in to the account. Thanks 

Libby861 by Visitor
  • 441 Views
  • 5 replies
  • 1 Helpful

NHS perks - registering my new NHS email.

HI, I am due an upgrade and want to complete this. Since my last upgrade my NHS email has changed. When I have tried to register my new NHS email address it is saying already an account registered in this name (it’s my old NHS email address that I no...

Perks

Hi I have just been on a call with EE as my NHS discount has been suspended as I did not act quickly enough to an e mail sent.  No one seemed to be able to help.  When I log in it says it has been deactivated.  Can it please be reactivated? Thanks

EmmaF68 by Explorer
  • 305 Views
  • 3 replies
  • 0 Helpful

Airtime rewards redemption not taken off my bill

I redeemed £10 of my rewards to my bill at the beginning of May, my bill has just come out today and the redemption isn’t on there- the rewards redemption shows my mobile number so I don’t understand why it wasn’t taken off? 

Coppertj by Explorer
  • 1466 Views
  • 3 replies
  • 2 Helpful

ee perk deactivation

Hi,I get this message and want my codes.Your account has been deactivated as your registration was not completed within the allowed time frame. A colleague has also tried to log in and is getting a message saying The login details supplied are invali...

Lisa872 by Explorer
  • 305 Views
  • 3 replies
  • 0 Helpful

Claiming Free Gifts

I've recently purchased a Samsung Galaxy S23 but, when I go onto the promotion site to claim the free gifts (£100 cashback, Samsung Earbuds), it asks for a Place of Purchase.  However, EE is not an option on the drop-down menu.  Has anyone else had t...

12 month gamepass

I’ve just sign up to broadband and got 12 month gamepass ultimate free. I have the link and it takes me into my account. I click add and accept t&c but it doesn’t take me to Microsoft website to sign into my Xbox live account. What am I doing wrong? ...

NHS EE Perks account deactivated

Hi therePlease can you reactivate my EE Perks account for my NHS discount? I've reset my password and it's still saying my account has been deactivated as I didn't register on time. Many thanks 

Km3142 by Explorer
  • 495 Views
  • 6 replies
  • 0 Helpful