EE Perk phasing out?

[Jezzpezz]

Hi there, 

Can anyone explain when the changes to the EE perk took place, making it effectively no longer a “Perk”?

I’ve been with EE for several years and have always had the EE perk applied to my contract. I’ve upgraded every 12 months for the past 4 years. Today, I became eligible for an anytime upgrade and went through the process. I selected a 24-month contract (since I don’t want a Flex contract), but when I tried to enter my newly generated perk code, it was invalid on any contract option I selected.

I spoke with live chat, and they told me that this is due to TLOs (Time Limited Offers) and that the perk can’t be used with them. I also checked the EE website as a new customer, and it accepted my code. On top of that, I was told that they can no longer apply perk codes via webchat, even though I’ve done this in the past.

What’s going on with the Perk, and how do I access contracts that aren’t already discounted so I can apply my Perk discount?

Has anyone else experienced this or know more about when the changes occurred?

Thanks,

Jake 

[Peter_W]

Hi @Jezzpezz, thanks for reaching out to us about this 😊

Whilst our chat team are absolutely right that plans with an existing discount aren't eligible for Perk, it seems odd that you're unable to redeem your code on multiple offers you've tried. 

Just to be sure, did this code come from our dedicated Perk Portal, or a third party like Blue Light?

Which plan was it you were looking to go for, too?
Peter

[Jezzpezz]

Hi Peter, 

I found it odd too! My perk discount comes from the dedicated portal and I have tried applying it on every plan on the iPhone 16 pro/pro max that’s equal or greater than my current one in terms of pricing as I recall you cannot go down in price. Currently on the iPhone all rounder £92 with my perk discount applied to that. 

Kind regards,

Jake 

[Peter_W]

Thanks @Jezzpezz, when looking at our current offers on the 16 Pro and Pro Max, it does look like there's discounts on the Full Works and Essentials Plus options. 

I'm not seeing the All Rounder option myself, interestingly. 

One thing just to be aware of, with upgrade anytime the cost is no longer required to be higher, but you do need to pick a data plan equivalent to your current one or higher.

Peter

[Jezzpezz]

Hi Peter thanks for your reply.

I have just been playing around both on the app logged in to upgrade portal there and on the website as a new customer. 
On the website, it’s shows the discounted plans, with a ‘was’ and ‘now’ price. There’s also the same plans without that discount albeit the higher pricing which I can apply the perk discount to.

Showing there also is the all rounder plan like I’m currently on in addition to the full works plan and essentials/essentials plus 

In my app I get the following unlimited plans available, essentials/essentials plus, full works. All of them do not allow me to apply the discount code to.

Can't get my head around it!

Jake

[Peter_W · Accepted solution]

Thanks @Jezzpezz, what's the error you're seeing here, and are you getting this same message when trying to redeem this against full priced plans too?

I've had a double check and our customer care team are able to add perk discounts within the first 30 days of the contract if you encounter an error at checkout. 

It could also be worth reaching out to them so we can check there's nothing on your account blocking the full priced plans from being visible too. 
Peter

[Jezzpezz]

The error message comes up stating ‘codes are not applicable with this plan’.

with regard to it happening against full priced plans, I don’t get offered any full priced plans when I try and upgrade. 

Am I best calling 150 or can the app chat team deal with this?

thanks

[Jezzpezz]

Also on my last chat I’ve just seen I was told I had to add the Perk discount at checkout. Can it definitely be added within 30 days? 

[Linzi_H]

Hi @Jezzpezz 

If you're not seeing any eligible plans online, please call our team directly to explain the issues you're having. They'll be able to recommend which options we can look at for getting this resolved. 

Linzi 
 

[Jezzpezz]

Hey there,

Just finishing this thread to let you know the lovely people on the upgrade line have got me sorted out, upgrade ordered and got the Perk and discount applied too! Happy outcome, thanks for the inputs.

Jake