Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 74306 Views
  • 59 replies
  • 128 Helpful

Game Pass Ultimate

I'm just looking at the Game Pass Ultimate subscription as part of the allrounder plan, but how does it work if I already have just over 12 months of Game Pass Ultimate with Microsoft?  I've seen some posts to say that it will switch to the EE after ...

Paddya by Contributor
  • 354 Views
  • 2 replies
  • 0 Helpful

Resolved! Roaming data pass billing schedule

I'm a bit confused when it comes to the billing schedule for the Roaming Data Pass / Roam Abroad PassIt's listed online as £ 15.00 / month recurring so when does this charge occur?When does the allowance start & end? Am I billed at the start of the m...

Kalah by Visitor
  • 434 Views
  • 1 replies
  • 2 Helpful

Resolved! Laptop

I set a new contract for the Samsung galaxy flip5 phone and got a new Samsung laptop free.  When do I get the laptopRegardsKelly-Ann  Young

Resolved! Existing Apple music customer moving to EE

I am an exisitng apple music customer who has moved to EE and has opted for apple music inclusive extra. I understand that I need to cancel my exisitng AM plan to switch to EE's AM plan. However, if I cancel my current plan, wont I lose all my music ...

Resolved! New phone contract

Hi, I purchased the Samsung galaxy flip 5 phone back in September, I set up a new contract for flip 5 phone and you got a  free Samsung laptop in the offer.  Please could you advise me when will receive my new laptop.RegardsMiss Kelly-Ann Young   

My EE PERKS ACCOUNT

My perks account says it has been deactivated! But I cannot also register as a new customer because I am already registered. Please help? I see you can reset?  Amy 

ALyn3x by Explorer
  • 252 Views
  • 2 replies
  • 0 Helpful

Upgrading online

Hi. If I upgrade my plan online do my add ons automatically stay on my account? I don't want to lose my data boost / loyalty discount etc