EE perk not working

[Lk988]

Hello,

I’m looking for help. I’ve generated 3 codes from EE perks which are saying invalid when put into the promo code section at checkout. I’m trying to upgrade to a 12 month sim only which has no discount to it.

Any help would be appreciated. 
Thanks 

[Katie_B]

Hi @Lk988. 

Thanks for coming here. 

Have you been able to check your basket to ensure there is no multi-line discount applied?

This is usually 10%. 

Speak soon, 

Katie

[Lk988]

There’s definitely not discount applied - it’s showing as £27 to buy and in basket 

thanks 

[Katie_B]

What SIM are you selecting @Lk988?

I'd love to see if I can look into this further for you. 

Katie