The EE Community

I paid what was required and I still have no service and I’m being asked for mor

No DynDNS and told we get a like for like service with a switch

Hi there.  After now 17 calls, over 24 hours on the phone with EE, switching from BT to EE broadband I was told the EE service will be a like for like with BT.  I asked if i can use my wifi extenders with the new EE hub, was told yes, then sold the h...

Upgrade

I am due an upgrade on 3 of my devices. When I go to upgrade I just keep getting the pop up 'unable to login'. It tells me I can still do what I need to and to choose either of the two options below 'upgrade device' or 'buy new device'. It wont allow...

eSIM

Someone has ordered a replacement eSIM on my EE account, any numbers for me to contact out of hours? My phone has been cut off due to whatever has happened so I cannot call or text from my phone! Not sure if a scam person called me or if it was EE! 

EE Wifi showing as open network

Hi, I have read a few articles but none really answered my question. So my router is transmitting the open EE WiFi channel - I have opted out of EE WiFi but it’s still here despite opting out and resetting the router etc - there’s no physical setting...

Nothing Phone 3

Hi I hope you are well! I was just wondering if EE will be stocking the new Nothing Phone 3 and Nothing Headsets 1? I know they do the 3a and 3pro as well as earbuds but if anyone is in the know it would be much appreciated as I would prefer to get i...

Website dreadful

Ten weeks ago I contacted BT as I wanted to drop Netflix from my package. During this call I was also transferred from BT to EE, even though I didn’t ask for this transfer. Whilst the BT website worked very well, the EE website is an absolute disaste...

I can’t receive text messages

Suddenly I can’t receive text messages but can send them. Can someone help please, thank you.