Xbox game pass locked

[SmiXbox]

Hello,

I purchased a code from a vendor via kinguin.net, unfortunately it turned out to be a scam/extortion. It was supposed to be a code for XBOX GAME PASS ULTIMATE for a month while it turned out to be a subscription with no option to cancel, which is managed by a third-party company 'BT/EE' - not microsoft. It follows that using the account from which I activated the subscription and on which it is active, nothing can be done with it - that is, I cannot cancel it. It can be managed through the BT/EE account to which I do not have access. (I previously had neither a BT account nor an EE account). The vendor has access. He said there is nothing he can do and recommended I contact Microsoft while Microsoft support said only BT/EE can help me with this. I need help with opting out of this scam. I can't create a bt account to get help from them because the activation code doesn't come to my email. Also I can't add new codes to xbox game pass because the subscription is managed by bt/ee

the same problem has at least a dozen people contributing to bt/ee forums:

@Hellrion: https://community.ee.co.uk/t5/Gaming/Xbox-Game-Pass-EE-BT-locked-account/m-p/1283836#M12784

https://community.bt.com/t5/Bills-Packages/How-do-I-unlink-Xbox-Game-Pass-from-BT/td-p/2311461How do...

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Xbox-Game-Pass-EE-BT-locked-account/td-p/2...

thanks in advance for your help

[Sunoce]

At G2A unfortunately. I was not aware that it is shady but now I know… I will not buy there again.

i already contacted them but no reply yet.

My subscription got renewed automatically after 1 month and I can’t do anything…

[Christopher_G]

OK, thanks @Sunoce 

Please keep us updated with what happens with them. 

Chris

[Sunoce]

I will.

EE can still do nothing here?

[Sunoce]

@Christopher_G 

so I talked to the seller and they just offered me a refund without talking to me. They basically ignored my messages and the problem.

i also talked to Microsoft and they told me to contact you guys to cancel the subscription. They also escalated my Support Request to the next stage.

[Christopher_G]

It's good that you got that refund and that Microsoft have escalated this, @Sunoce. Is it linked to your email address or your billing information at all?

Chris

[Sunoce]

@Christopher_G  No it is not unfortunately otherwise I could cancel it maybe. I also created an account here with the same email but no chance… 

[stevyc]

the same has happened to me on g2a no contact back from the seller and his details you could tell it was fake but wasnt til this happened i noticed that they were fake   any help on cancelling this 

[Katie_B]

Hi @stevyc. 

Welcome to the community.

I am sorry to hear this. 

For this to be looked into we advise going back to the point of purchase. 

Is there any way of getting in touch with someone from G2A?

Katie

[Mizael117]

hi bro, did yu solve it, and how i have the same trouble

[Sunoce]

@Mizael117 

There is no update yet. Microsoft wanted to escalate the topic but I did hear nothing from them till now. They are aware of this issue.

EE obviously will not help us but is sending us to the seller.

i contacted the seller via G2A but he only offered me a refund without replying further… I am pretty **bleep**ed atm…