Xbox game pass locked
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18-09-2023 12:02 PM
Hello,
I purchased a code from a vendor via kinguin.net, unfortunately it turned out to be a scam/extortion. It was supposed to be a code for XBOX GAME PASS ULTIMATE for a month while it turned out to be a subscription with no option to cancel, which is managed by a third-party company 'BT/EE' - not microsoft. It follows that using the account from which I activated the subscription and on which it is active, nothing can be done with it - that is, I cannot cancel it. It can be managed through the BT/EE account to which I do not have access. (I previously had neither a BT account nor an EE account). The vendor has access. He said there is nothing he can do and recommended I contact Microsoft while Microsoft support said only BT/EE can help me with this. I need help with opting out of this scam. I can't create a bt account to get help from them because the activation code doesn't come to my email. Also I can't add new codes to xbox game pass because the subscription is managed by bt/ee
the same problem has at least a dozen people contributing to bt/ee forums:
@Hellrion: https://community.ee.co.uk/t5/Gaming/Xbox-Game-Pass-EE-BT-locked-account/m-p/1283836#M12784
thanks in advance for your help
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20-12-2023 09:23 AM
At G2A unfortunately. I was not aware that it is shady but now I know… I will not buy there again.
i already contacted them but no reply yet.
My subscription got renewed automatically after 1 month and I can’t do anything…
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20-12-2023 10:22 AM
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20-12-2023 11:09 AM
I will.
EE can still do nothing here?
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22-12-2023 03:01 PM
so I talked to the seller and they just offered me a refund without talking to me. They basically ignored my messages and the problem.
i also talked to Microsoft and they told me to contact you guys to cancel the subscription. They also escalated my Support Request to the next stage.
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22-12-2023 03:46 PM
It's good that you got that refund and that Microsoft have escalated this, @Sunoce. Is it linked to your email address or your billing information at all?
Chris
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22-12-2023 04:09 PM
@Christopher_G No it is not unfortunately otherwise I could cancel it maybe. I also created an account here with the same email but no chance…
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22-12-2023 06:09 PM
the same has happened to me on g2a no contact back from the seller and his details you could tell it was fake but wasnt til this happened i noticed that they were fake any help on cancelling this
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23-12-2023 07:38 AM
Hi @stevyc.
Welcome to the community.
I am sorry to hear this.
For this to be looked into we advise going back to the point of purchase.
Is there any way of getting in touch with someone from G2A?
Katie
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26-12-2023 08:44 PM
hi bro, did yu solve it, and how i have the same trouble
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27-12-2023 10:56 AM
There is no update yet. Microsoft wanted to escalate the topic but I did hear nothing from them till now. They are aware of this issue.
EE obviously will not help us but is sending us to the seller.
i contacted the seller via G2A but he only offered me a refund without replying further… I am pretty **bleep**ed atm…

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