Xbox Gamepass Ultimate

[Vino92]

Hello EE community,

I have revently purchased a Xbox game pass from a 3rd party last month ( 1 MONTH ). Now I cannot cancel my subscription anymore, it keeps renewing my game pass. How do I cancel this subscription? 

I've tried to contact xbox/microsoft and they said to contact BT/EE.

Any help please.

Greetings,

Vino

Same issue; https://community.ee.co.uk/t5/Offers-Add-ons/Xbox-game-pass-locked/m-p/1296755 

[Leanne_T]

Hi @trillstrills 

I am very sorry you would need to contact the website you purchased the subscription from for support.

They'll need to arrange for the subscription to be cancelled by the BT/EE account holder they purchased it from as only the EE/BT account holder will be able to manage the subscription.

Leanne.

[trillstrills]

 

[Leanne_T]

Hi @trillstrills 

Have you escalated this with LT Games? 

Leanne.

[trillstrills]

I don't know their adress, I bought trought Eneba.com

[James_B]

Hi @trillstrills,

Please raise a complaint with the retailer you purchased the code from.

Only the BT/EE account holder that is paying for the subscription via their EE/BT bill is allowed to access their account in order to manage the subscription.

James