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Xbox Game pass as inclusive extra no activation instructions recieved

LJiggy
Investigator
Investigator

‎10-01-2024 07:14 PM

Please let me know I can redeem this, it is showing as active on my account but no instructions on how to activate or redeem. 

0 Helpful
4 REPLIES 4
LJiggy
Investigator
Investigator

‎10-01-2024 07:20 PM

How did you receive the activation instructions? 

It is showing as a activated nclusive extra on my account but no idea how to actually redeem / set up

0 Helpful
Northerner
EE Community Star
EE Community Star

‎10-01-2024 09:15 PM

Hi @LJiggy 

Are you outside of 14 days since upgrading/taking out of the contract. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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LJiggy
Investigator
Investigator
In response to Northerner

‎10-01-2024 10:50 PM

Hi,

No still within 14 days, do you have to wait that long before you can
activate it?

Thank you
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to LJiggy

‎11-01-2024 08:15 AM

Hi @LJiggy,

Welcome to the EE Community. 🙂

If you haven't received a text message with a link to activate your subscription, please get in touch with Customer Care so a member of the team can resend it for you.

Thanks

James

0 Helpful