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Xbox Game pass as inclusive extra no activation instructions recieved

LJiggy
Investigator
Investigator

‎10-01-2024 07:14 PM

Please let me know I can redeem this, it is showing as active on my account but no instructions on how to activate or redeem. 

0 Helpful
4 REPLIES 4
LJiggy
Investigator
Investigator

‎10-01-2024 07:20 PM

How did you receive the activation instructions? 

It is showing as a activated nclusive extra on my account but no idea how to actually redeem / set up

0 Helpful
Northerner
EE Community Star
EE Community Star

‎10-01-2024 09:15 PM

Hi @LJiggy 

Are you outside of 14 days since upgrading/taking out of the contract. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
LJiggy
Investigator
Investigator
In response to Northerner

‎10-01-2024 10:50 PM

Hi,

No still within 14 days, do you have to wait that long before you can
activate it?

Thank you
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to LJiggy

‎11-01-2024 08:15 AM

Hi @LJiggy,

Welcome to the EE Community. 🙂

If you haven't received a text message with a link to activate your subscription, please get in touch with Customer Care so a member of the team can resend it for you.

Thanks

James

0 Helpful