Xbox Game Pass add-on not activating

[calmac991]

I managed to receive a free XGP add-on on Monday but I go to activate it and it comes up with "technical issues etc". Anyone else had this experience and managed to have it resolved?

[James_B]

Hi @calmac991,

Welcome to the EE Community. 🙂

At which point in the process are you seeing an error message?

James

[calmac991]

Hi James, 

It's after I put my pin I got from verifying my number, just comes up "technical issues" and I can't go forward from that point. 

[James_B]

Hi @calmac991,

Please can you clear your web browsers cookies and cache and try again.

Does that resolve the issue?

James

[calmac991]

I am trying to activate it from the EE app. I've tried copying and pasting the link into a couple of browsers but they both came up with an 'Error 404' page. 

[James_B]

Hi @calmac991,

Please get in touch with Customer Care so our technical support team can take a look at this issue for you.

They'll be happy to help. 🙂

James

[calmac991]

When the XGP got added I also got a message saying if I click the link it'll add XGP to my bill. But if i'm already paying for it would it just switch payment to EE or would it add £10 to my bill?

Sorry if that's a bit hard to follow 

[James_B]

Hi @calmac991,

Yes, if you switch your subscription to your EE bill, any direct payments to Microsoft will be cancelled.

James

[Miro6]

Hi want to ask if you sort it out as i have same problem thank you 

[Miro6]

Wow everybody have same issue I think this is scam from ee i have same problem and I think every person that get this bundle dont have any game pass as they is set in contract.