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Upgrade

Frank621
Investigator
Investigator

‎02-08-2024 01:15 PM

I'm upgrading  my currant  contract and I have 1 extra now. Will that be included in my new  upgrade price or will it be extra?? Thank you 

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5 REPLIES 5
Rach_H
EE Community Support Team

‎02-08-2024 02:42 PM

Hi @Frank621,

When it comes to upgrading we want to make sure things are crystal clear for you.

Are you speaking to one of the team or just upgrading online?

Rach

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Frank621
Investigator
Investigator

‎02-08-2024 03:26 PM

up grading online  

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Rach_H
EE Community Support Team
In response to Frank621

‎02-08-2024 03:51 PM

Hi @Frank621,

Does your existing plan show the cost of your add on, before you start the upgrade process?

Rach

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Frank621
Investigator
Investigator
In response to Rach_H

‎02-08-2024 04:36 PM

It shows on my currant contract as add-one, 500 min to Ireland £8.44. But if I upgrade is it included or will  it be added on top of new contract ?? 
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Katie_B
EE Community Support Team
In response to Frank621

‎03-08-2024 08:22 AM

Hi @Frank621. 

The add-on is an extra and will come at a further cost to your new upgrading plan. 

Katie 🙂

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