Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 70416 Views
  • 59 replies
  • 128 Helpful

Earbuds with Galaxy S23 FE

I recently purchased a Samsung Galaxy S23 FE. On the EE site when I purchased it said it was eligible to claim free earbuds. However when I go on the link to claim, EE does not seem to be registered as a qualifying retailer? Does anyone know about th...

Resolved! Xbox game pass

Hi in transferring my info to my new phone I have lost the I fo for setting up game pass and wondering g if there is a way to get the info again To set this perk up so I dont lose out Thanks in advance 

Xbox game pass

Hi all, I have recently added Xbox gamepass as an add on to my phone contract. Does anybody know ow how I activate it and link it to an existing Microsoft account? Thank you, Lewis.

Spikey007 by Investigator
  • 409 Views
  • 6 replies
  • 1 Helpful

Resolved! Roam Abroad Pass for US and Caribbean

Hi,I'm going on Honeymoon in August we are having a few days in Florida then getting a cruise around the Caribbean will I be covered by the Roam aboard pass in the Caribbean countries or will this require a new add on?Also is the Roam abroad pass the...

Janie12 by Visitor
  • 4349 Views
  • 1 replies
  • 0 Helpful

Netflix premium upgrade keeps getting declined

I have Netflix as an inclusive extra and it’s all up and running, I decided to upgrade to the premium tier for an extra 10 pounds per month, every time I upgrade I get a message 10 mins later saying this was declined by EE and I get bumped back the b...

Sehafr by Investigator
  • 971 Views
  • 9 replies
  • 0 Helpful

Ee Perks

I am trying to get onto my ee perks account, the message said that a link has gone to my NHS work email but it has not.what do I need to do so as I can claim my NHS discount code.thank you for any help you can giveclare

Clares1 by Investigator
  • 341 Views
  • 4 replies
  • 0 Helpful

EE Perks account deactivated

Hi - tried to register this evening, receiving account deactivated message when trying to log in. Tried password reset and still not working. Can this be re-activated please? Thanks! 

Re: Add on

The app isn’t working how do I add on international calls and texts?

Zoelea91 by Explorer
  • 442 Views
  • 2 replies
  • 1 Helpful

Add ons

How do I check and change what extra I have on with not being able to get into my account? I go away Wednesday and I need to put the data roaming on!

Can’t redeem code a text sent fro EE

Has anyone had have the same problem as me ?They sent me a link to get Apple Arcade 6 months free , but gives an error can’t connect with Apple Store I did try without the wifi as someone suggested, but still shows can’t connect to apple stores