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[alison99]

Why is Apple Music not included on the 3 Extras on unlimited £89 plan to upgrade to iPhone 13 Pro but is available on 13??  

[Christopher_G]

Hi @alison99

Welcome to the community.

Which memory size and colour are you looking at? I'll take a look.

Chris

[alison99]

Thanks!

it’s unlimited data. 
13 pro in blue 

it states Apple Music but she. You click through its not given as an option. 

[Christopher_G]

Which memory size, @alison99?

When I'm looking, Apple Music is definitely listed. You add the Smart Benefits when the plan starts through the My EE app.

Chris

[alison99]

Sorry. I’m not sure. I pay .79p for extra storage on my current plan. If that helps. 

it shows as being able to take as part of the three options but when you go to add it only comes up as free for six months then £9.99. I was hoping to get music, EU roaming and other maybe apply TV as part of the plan. 

[Christopher_G]

Have you already upgraded and received the phone, @alison99? Or are you trying to upgrade to the new phone now?

Chris

[alison99]

Looking to upgrade now 

[Leanne_T]

Thanks @alison99

If you give us a call on 150, the team will get this looked into for you. 

Leanne 🙂