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alison99
Investigator
Investigator

‎22-08-2022 02:55 PM

Why is Apple Music not included on the 3 Extras on unlimited £89 plan to upgrade to iPhone 13 Pro but is available on 13??  

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7 REPLIES 7
Christopher_G
EE Community Support Team

‎22-08-2022 04:55 PM

Hi @alison99

Welcome to the community.

Which memory size and colour are you looking at? I'll take a look.

Chris

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alison99
Investigator
Investigator
In response to Christopher_G

‎22-08-2022 05:49 PM

Thanks!

it’s unlimited data. 
13 pro in blue 

it states Apple Music but she. You click through its not given as an option. 

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Christopher_G
EE Community Support Team
In response to alison99

‎22-08-2022 05:53 PM

Which memory size, @alison99?

When I'm looking, Apple Music is definitely listed. You add the Smart Benefits when the plan starts through the My EE app.

Chris

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alison99
Investigator
Investigator

‎22-08-2022 07:14 PM

Sorry. I’m not sure. I pay .79p for extra storage on my current plan. If that helps. 

it shows as being able to take as part of the three options but when you go to add it only comes up as free for six months then £9.99. I was hoping to get music, EU roaming and other maybe apply TV as part of the plan. 

 

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Christopher_G
EE Community Support Team
In response to alison99

‎23-08-2022 08:20 AM

Have you already upgraded and received the phone, @alison99? Or are you trying to upgrade to the new phone now?

Chris

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alison99
Investigator
Investigator
In response to Christopher_G

‎24-08-2022 07:40 AM

Looking to upgrade now 

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Leanne_T
EE Community Support Team
In response to alison99

‎24-08-2022 09:07 AM

Thanks @alison99

If you give us a call on 150, the team will get this looked into for you. 

Leanne 🙂

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