Roaming

PaulGrindlay · ‎23-08-2022

Hi!

I am abroad at the moment. I have set a £0 spending cap and turned off data roaming on my EE settings. However my £2 per day “add-on” is still active on my account.

Can I rest assured I won’t be charged this £2/day fee if I’ve taken the measures outlined above?

Many thanks

Chris_B · ‎23-08-2022

@PaulGrindlay That add on is free to have its only when used you are charged the £2 per day.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

XRaySpeX · ‎23-08-2022

You'll only be charged £2 on any day that you actually use any of your allowances while abroad. However as you have a £0 spend cap you can't even do that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Chris_B · ‎23-08-2022

@PaulGrindlay That add on is free to have its only when used you are charged the £2 per day.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

PaulGrindlay · ‎23-08-2022

Thanks, Chris!

PaulGrindlay · ‎23-08-2022

Thanks, Ray!

Leanne_T · ‎24-08-2022

Glad you got the help you needed from the community @PaulGrindlay

Have a lovely time 🙂

Leanne.