Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 88454 Views
  • 61 replies
  • 130 Helpful

Resolved! Smart Benefit activation problem

I have just upgraded my data contract and added the Xbox Game Pass Ultimate Smart Benefit. I received the text to complete my activation. I have entered the code to activate the Game Pass and I get an error massage, prompting me to hit activate again...

Bt sport smart benefit

Hi, I am trying to upgrade online with a contract that has a smart benefit included but when I go to pick the smart benefit that I want bt sport is not an option? Anyone know why? Thanks. 

Jcafc101 by • Visitor
  • 1039 Views
  • 7 replies
  • 1 Helpful

Text message about early upgrade to z fold 4

I received a text message saying I can upgrade early for free to the z fold 4 and to ring 150 or go in store to do so. I just rung 150 and got told I still have to pay £479 early upgrade fee. Why am I getting texts saying I can upgrade for free and t...

Add ons

I subscribe to addons for abroad calling but it is deducting my credit instead of using the minutes on the addons that I subscribe for 

Xbox series x bundle

I brought my self a Xbox series x bundle from EE around 4 weeks ago and the console came with in a couple of days but I’m still waiting for my 24mnth unlimited game pass. I contacted ee and I put a post on here and was told I was to wait for 14days a...

convo2009 by • Investigator
  • 667 Views
  • 3 replies
  • 0 Helpful

Upgrade

Why is Apple Music not included on the 3 Extras on unlimited £89 plan to upgrade to iPhone 13 Pro but is available on 13??  

alison99 by • Investigator
  • 1008 Views
  • 7 replies
  • 0 Helpful

Resolved! Roaming

Hi!I am abroad at the moment. I have set a £0 spending cap and turned off data roaming on my EE settings. However my £2 per day “add-on” is still active on my account.Can I rest assured I won’t be charged this £2/day fee if I’ve taken the measures ou...

EE perks

My ee perks is not working and i have submitted even my work email and it says can't log in try in 24 hours or just don't recognise my email. 

Clinko83 by • Visitor
  • 438 Views
  • 1 replies
  • 0 Helpful

Bluelight card upgrade

Hi, I have been with EE for years and always had 20% BLC card duscount. Ive been due an upgrade since February but when I tried to do it today its saying the code is not valid? Any ideas? I want to get a new phone sorted for my hol but doesn’t seem r...

BecP77 by • Contributor
  • 1107 Views
  • 8 replies
  • 1 Helpful