Unable to log into EE Perks

[dharnett18]

HI, 

I am unable to login to EE perks to renew my NHS discount. When I try to login with my personal email address it states password incorrect and reset email is not received (yes I have checked junk). I am unable to check the work address I initially signed up with as I have changed trust since then.

If I try and re-register with my new work email address I am unable to do so as my personal address and phone number are already registered. 

Please advise how I can regain access to the discount.

David

[Leanne_T]

Thanks @Leanne38 

What happens when you try and log into your EE Perk account? 

Thanks. 

Leanne.

[Leanne38]

It states to enter my nhs email which I do but no email is sent

Sent from my iPhone

[Leanne_T]

Hi @Leanne38 

Is there a message showing the account needs to be re-validated? 

How long ago did you request the email?

Leanne. 

[Leanne38]

Yes.. I did it’s yesterday and 3 times today still no email
Sent from my iPhone

[Leanne_T]

Thanks for coming back to me @Leanne38 

If this has been over 24 hours, please call us on 150 and the team will be able to send a webform to the perk team for you to get the account reset. 

Leanne. 

[shell912]

Hi

I am also having this ongoing problem and still isn’t working. Has anyone got any resolutions?

Thanks

Michelle 

[Leanne_T]

Hi there @shell912 

Thanks for coming here 🙂

Do you still have access to the email account you registered with for EE Perks? 

How long ago did you last log in? 

Speak soon 🙂

Leanne.