EE Perks Account Deactivated

[dylancamps]

Hi there, my EE Perks Account has been deactivated. When I log in I get "Your account has been deactivated as your registration was not completed within the allowed time frame" despite me clicking the link on my organisation’s email within 5 or so minutes. 

Any help would be appreciated as once I can get into my EE Perks to generate a discount code, I’ll be wanting to purchase an EE contract. Thank you.

[Katie_B]

Hi @dylancamps. 

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team.

Alternatively, I can email them, but this may take longer. If you would like me to do that, please send me your mobile number and the email address that you registered originally.

Katie

[dylancamps]

Hi Katie,

I'm not an EE customer with a contract or anything, but I do have an EE Perks account ready for when I do purchase a contract. It's just not working.

Will I still be able to contact 150 using my non EE number? I'd like to clarify I do want to join EE as a paying customer but at the minute I can't due to this EE perks system deactivating my account.

I'm happy to go through email despite that taking longer as I don't have much time to sit on the phone unfortunately.

Thanks,

Dylan

[Katie_B]

Hi @dylancamps. 

Thanks for getting back to me. 

I have sent you a private message to gather more information. 

Katie

[gmasonwe]

Hi @Katie_B  could you please send me a message to, i am having the same issue and would appreciate some help with this to activate the perks account.

Georgia

[Rach_H]

Hi Georgia,

I've popped you through a Private Message now, and I'm keen to help you get this sorted.

Rach

[steveok82]

Same issue for me. I've recently re-joined EE and my account is also deactivated, can some please assist in reactivating?

Cheers

Steve

[Rach_H]

Hi @steveok82 

I've popped you through a Private Message, so we can work to get this sorted for you.

Rach

[MarkC871]

I am having the same problem. How can I get this resolved? Thank you 

[Katie_B]

Hello @MarkC871. 

Welcome to the EE Community. 

The quickest way to get this resolved would be to call our customer care team on 150. 

Alternatively, I can email them, but this may take longer. If you would like me to do that, please send me your mobile number and the email address that you registered originally.

Katie 🙂