Unable to log into EE Perks

[dharnett18]

HI, 

I am unable to login to EE perks to renew my NHS discount. When I try to login with my personal email address it states password incorrect and reset email is not received (yes I have checked junk). I am unable to check the work address I initially signed up with as I have changed trust since then.

If I try and re-register with my new work email address I am unable to do so as my personal address and phone number are already registered. 

Please advise how I can regain access to the discount.

David

[Leanne_T]

Thanks @Leanne38 

What happens when you try and log into your EE Perk account? 

Thanks. 

Leanne.

[Leanne38]

It states to enter my nhs email which I do but no email is sent

Sent from my iPhone

[Leanne_T]

Hi @Leanne38 

Is there a message showing the account needs to be re-validated? 

How long ago did you request the email?

Leanne. 

[Leanne38]

Yes.. I did it’s yesterday and 3 times today still no email
Sent from my iPhone

[Leanne_T]

Thanks for coming back to me @Leanne38 

If this has been over 24 hours, please call us on 150 and the team will be able to send a webform to the perk team for you to get the account reset. 

Leanne. 

[shell912]

Hi

I am also having this ongoing problem and still isn’t working. Has anyone got any resolutions?

Thanks

Michelle 

[Leanne_T]

Hi there @shell912 

Thanks for coming here 🙂

Do you still have access to the email account you registered with for EE Perks? 

How long ago did you last log in? 

Speak soon 🙂

Leanne.

[AJ_Q]

Hi James,

I too am unable to access my EEPerk, it says account needs verification I add all details and nothing happens, I’ve reset my password.

called EE they say they cannot help.

Ive used it for years and its so frustrating 

are you able to help or advise please

Thanks

Ashleigh

[AJ_Q]

Hi,

I am unable to access or revalidate my EE Perk account. Can anyone help please.

Thanks

Ashleigh

[Alex_H]

Hi @AJ_Q,

Welcome to the EE Community

I have sent you a private message to take some details from you to help with your perk account.

Alex