Unable to log into EE Perks

[Notsofastfred]

I am trying to log into my EE perk, but it just keeps saying credentials not valid, please try again!

I have tryed the password reset, but still the same result, I was locked out of my account, and had to wait 24 hours, which I have, but really need to get into my account so I can obtain the perk codes for my new contract,

any help will be much appreciated,

[James_B]

Hi @Notsofastfred,

Welcome to the EE Community. 🙂

What happened when you tried to reset your password?

James

[Notsofastfred]

Message says

The login details supplied are invalid 

[Katie_B]

Hi @Notsofastfred. 

I have sent you a private message for more details. 

Katie

[wrightr982]

I am having the same problem.

I have used the account 3/4 times before I'm due an upgrade and was looking to use one of my codes.

I have tried to log in with my normal password but said details invalid have tried to reset my password several times but have not received an email. I have checked all folders and ran a search for both EE and EE perks with no success.

[Katie_B]

Hello @wrightr982. 

I have sent you a private message for more details. 

Katie

[ReyzilThemis]

Hi could you also help me? Same problem and now I’m locked out for 24 hours 

[James_B]

Hi @ReyzilThemis,

Welcome to the EE Community. 🙂

What problems are you experiencing with your EE Perk account?

James

[ReyzilThemis]

It wouldn’t let me log in said it was invalid so tried to reset and said was not able to. And now I’m locked out my perks account 

[James_B]

Hi @ReyzilThemis,

You'll not be able to reset your password until your account is unlocked.

Please allow 24 hours without any further login attempts before following the password reset link.

Thanks

James