Xbox game pass

[Paddymo4]

I bought my son an Xbox via Ee came with 24 months game pass never received any texts or anything to validate so called Ee today guy really struggled but in the end sent me link to fill out came off phone to find out the link doesn’t work can anyone help please

[Christopher_G]

Hi @Paddymo4 

How long ago did you receive the Xbox? The redemption text message should be automatically sent out 14 days later.

Chris

[Paddymo4]

sorry i received it 6/11/23

[Christopher_G]

OK, thanks, @Paddymo4. You should have definitely received the original message. Could you try the link the agent sent out using both WiFi and mobile internet please? If it still doesn't work, could you try on a different device?

Chris

[Paddymo4]

tried all these and still getting the 404 not found error

[Paddymo4]

https://ee.co.uk/app/validate-otp thats the link i was given by phone operator

[Christopher_G]

OK, thanks @Paddymo4 

I recommend speaking to our Mobile Care team again so they can look into this again for you.

Chris

[Paddymo4]

hi christopher finally after getting a link that works its now saying theres nothing to activate after many phone calls to ee and microsoft and xbox im still no further forward this is so infuriating 

[Christopher_G]

Thanks for the update, @Paddymo4 

Where does it tell you that there's nothing to activate? Was it the same link that you were sent?

Chris
Chris

[Paddymo4]

Hi Chris 

yes mate same link