Unable to activate discovery +

[Ness66]

I'm getting same error message as everyone else WB402. 

Tried 

Going through phone (samsumg & iphone), tablet, laptop

Tried

Edge, chrome, Firefox, silk

Tried

Wifi on, wifi off

Tried

Via bt link, ee link, link sent on text, full website address on all the above

Turned phone off & on,  no difference 

Checked I have the add on

If anyone has any idea where to go from here, I'd appreciate any suggestions

[Leanne_T]

Thanks @Ness66 

Are you using the same BT ID? 

Can you try logging into the discovery+ app what happens? 

Leanne.

[Ness66]

I've just looked at my ee Leanne & can't see it as an add on, could this be the issue?

[Leanne_T]

Hi @Ness66 

Yes, if this is not a active add-on you would need to add this to get set up. 

Can you text SPORT to 150 and the reply will let you know the options for adding TNT Sports. 

Leanne 🙂

[Ness66]

It says I already have tnt sport & I've already registered 

Now what?

[Leanne_T]

Thanks for trying this @Ness66 

You would need to call us to get this looked into in more detail.

Thanks 🙂

Leanne.

[Ness66]

Yes, I have. 

Got an email on Thursday asking me to do everything I've tried already & not heard a thing since. 

Not good. 

[Leanne_T]

I am sorry we have no access to the account to check this for you @Ness66 

Please call us again and let the team know none of the steps have worked and the add-on is not showing they can run some further troubleshooting with you. 

Leanne.