Unable to activate EE Cyber Security Duo

[Ritu_D]

Good morning @Jezza75 

Thanks for reaching out on the community. 

Are you seeing any error messages when you try to activate your cyber security? 

Here are some steps to set it up Setting Up EE Cyber Security

Thanks 

Ritu

[Matt_124]

I know when I rolled my Cyber Security over from my previous contract to my new one, the EE app still tells me to this day that it requires activation but I am able to log into the EE Cyber Security app and use it without any issues.

Have you tried to sign in on the Cyber app to see if it is working?