Unable to access perks

[Lillers22]

I am registered for EE perks but my NHS email has changed and I have no access to the old one that I’m registered with.  How do I change my email so I can log into perks?

[Katie_B]

Good morning @Lillers22. 

Thanks for coming here. 

I have sent you a private message with more information. 

Speak soon, 

Katie

[SteveMc65]

Hi 

I registered with PERKS over 2 years ago and can no longer access my account. 

I have tried resetting my password but I am not getting any emails to works or home address. Yes I have checked my SPAM  etc.

I have tried to re register but it won't let  me stating I already have an account. 

Going round in circles. 

Any ideas?

[Christopher_G]

Hi @SteveMc65 

Welcome to the community.

We'll do our best to help you. What error message do you get when you try to log in?

Chris

[SteveMc65]

Hi Chris

I get the login details supplied are invalid using my work and home email. I have tried the forgot password option but again receive no email for re set I have checked all mail inboxes including spam/junk.

I have tried reregistering but it says there is already an account under that name. 

Regards

Steve

[Leanne_T]

Hi @SteveMc65 

Thanks for coming back to us. 

I have sent you a private message on here for some details 🙂

Leanne.

[TEA19]

Hi Katie

I have the same issue, are you able to help please 

[Leanne_T]

Hi @TEA19 

Have you tried registering for a new perk account with the new work email address? 

Leanne 🙂

[KatieSta]

Hi, i have the same issue, can you please reactivate my account?

[Leanne_T]

Hi @KatieSta 

Is your perk account showing deactivated? 

Leanne.