Trying to claim in purchase free earbuds with Samsung Z Flip 5

[doncat2528]

I should have received a set of Samsung earbuds when I purchased my Samsung Z Flip 5 phone.  I have spoken to 5 customer service agents and nobody has been able to help me with this matter.  The process of getting to speak to customer services at EE is wearing me down and it takes so long!  I have to listen to how wonderful the company is and has been for the past 10 years but that does not make it any easier to speak to someone.  Can anyone help me to get my earbuds? 

[XRaySpeX]

@doncat2528 : When did you order it? The current offer is for a free ChromeBook.

[doncat2528]

Thanks for responding.  I ordered it before it had been released.  It should have been delivered on 10th August but the release was brought forward and I received it on 4th August 2023.  The in purchase offer was definitely for the earbuds.

[XRaySpeX]

The Shop page for that phone is missing a "Features" tab leading to the T&C's & claim procedure for the special offer altho' the Legal Bit states "The plan terms are below. For terms related to the device please refer to the “FEATURES” tab." I have raised this with the EE Staff here.

[James_B · Accepted solution]

Hi @doncat2528,

Welcome to the EE Community. 🙂

To claim your free Galaxy Buds2 Pro, please visit samsungoffers.claims/sam/giftbuds2pro/en-GB.

Thanks

James

[doncat2528]

Thanks for your response James.  The only problem is that I do not have a proof of purchase from EE.  All communications were done through SMS and since my new phone arrived, i can no longer access SMS messages before 5th August 2023.  I am paying for the balance of my phone (I traded in my old Z flip 3) by Direct Debit so I wonder if I could use that information as proof of purchase?

[James_B]

Hi @doncat2528,

If you no longer have the delivery note that came with your phone, please get in touch with Customer Care to request a duplicate proof of purchase.

They'll be happy to help. 🙂

James

[doncat2528]

Hi again James

Would a copy of the Delivery Note suffice for a receipt of purchase?

[doncat2528]

Thanks again James, I actually do have the delivery not that came with my phone so I will go ahead now and try to get the earbuds. 

[James_B]

That's great @doncat2528 🙂

That should be all you need to process your claim with Samsung. 

James