TNT Sports removed without notice

[carloway93]

Did anyone else get a text saying “Hi from EE. We've removed your TNT Sports from discovery+ Inclusive Extra. You can manage your extras in the EE app. Thanks.” ? 

I never requested for it to be removed and it comes as a surprise not even halfway into my contract. Is this a mistake on EE’s part? This is my first negative experience with EE. 

[eeuser169]

That didn't work for me, still the same issue

[Linzi_H]

Hi @eeuser169 @dentos
If you're still seeing an error message, have you tried adding this using Chrome? 
If the One Time PIN is giving you a spot of bother, have you tried to disable any WiFi connection and just use mobile data only?

If neither of these work then I would suggest speaking to our technical support team and they can get this sorted out for you both.

Linzi 

[eeuser169]

Hello,

I've tried using chrome, brave, edge,  and safari. All on mobile with wifi and mobile data, and also on a desktop. It's the same issue with all of these methods.

I spoke with technical support who advised that it's a known error on EE's side and they are working on a fix. In the meantime they've given me a temporary one month pass and hope to have the issue sorted by the time that runs out.

Thanks

[darthvaper69]

I have managed to reactivate mine using the Chrome browser on my mac. Wouldnt work using iPhone any browser.

[Zeratul78]

Had similar issues past few days. Ee tech support was unable to help. Finally today, it worked on Windows/Chrome browser. Not sure if relevant but I had enabled two factor authentication just before I got it working so might be worth a try.