TNT Sports removed without notice

[carloway93]

Did anyone else get a text saying “Hi from EE. We've removed your TNT Sports from discovery+ Inclusive Extra. You can manage your extras in the EE app. Thanks.” ? 

I never requested for it to be removed and it comes as a surprise not even halfway into my contract. Is this a mistake on EE’s part? This is my first negative experience with EE. 

[somethingsometh]

Yeah I had a txt this morning and now I can't access TNT sports through the Discovery+ app...

Tried calling and can't even get connected.

[darthvaper69]

Yep I've had exactly the same this morning.

[shrub2]

Yep, also had the same thing this morning.

[somethingsometh]

I managed to get through on the phone in the end and spoke to someone.  They got it readded, said it was odd, there was an 'end date' on my TNT addon and she didn't know why.

I had to reactivate via a txt I got after the call and it's now working again.

[GMO]

Yes exactly the same message this morning. 

Hi from EE. We've removed your TNT Sports from discovery+ Inclusive Extra. You can manage your extras in the EE app. Thanks.

[pog2005]

Same thing happened to me. And when I logged in to check on the app, I'm told that I only have 1 Inclusive Extra with my plan, when previously I had 3!

[GMO]

Just got it sorted, rang 150 and they called me back within a few minutes. Just had to click through from the text message again and sign into Discovery+ again.

Apparently around 31,000 with similar issues today!!

[pog2005]

I haven't called EE, but have since received a text to say that they have applied Discovery+ to my account, and have provided a link to create my account.

However, I'm going to hold back until tomorrow - there must be something with the system, because I'm still being told that I can now only have one inclusive extra...

[alan_brockley]

Same thing happened to me today. I had TNT Sports as my one extra and had it removed by the EE system.