Samsung galaxy s25 ultra free headphones

[tbda61684]

Hi I gat the Samsung galaxy s25 ultra and it said it comes with a pair of headphones. I haven't got them. I was told to wait for a code. I haven't received it. Please could you let me know what to do please 

[5971]

Hi please could u tell me if u got sorted with free earphones as am also waiting for mine

[Rach_H]

Hi @Teabaggins99,

We don't want you to have any trouble claiming your buds, so I'd love to help. Can I just check where you're trying to claim these?

Rach

[pwdruk]

Hi @Rach_H,

I've received my text with the code, but unable to log into my account with the link in the text. I can log into my account via the EE app or any browser, but login fails when using the link in the text.

The password field generates random additional characters when I select 'submit'.

Is there another method to claim the Buds3 without using the link in the text? 

[Rach_H]

Hi @pwdruk,

Welcome to the Community!

If you reach out to our team then they will be able to take a look into what is happening with this, and help you get this sorted.

Rach