Refer a friend giftcard issue

[Sparr0w]

I referred a friend using my code back in September last year and only just got the code across on the 23rd of this month.

When clicking to access the giftcard I'm getting the below error. I did unfortunately leave EE in Feb due to my contract being up for renewal and already having a SIMO with O2 through Virgin Media (decided to keep my current phone another year or two) so I'm struggling to get support.

--

Your eGift cannot be viewed at this time

Sorry, this card is not valid. Please contact the retailer from which you purchased this gift card and reference error code EGIFT_IRE3_504.

[Sparr0w]

My friend is also getting the same error message, they are still an EE customer.

[Leanne_T]

Hi @Sparr0w 

Thanks for coming here. 

Does the gift card show an expiry date? 

Can you try opening in a different browser, does this work? 

Leanne. 

[Sparr0w]

Hi @Leanne_T thank you for the reply.

It doesn't, just has the link as shown in the screenshot below. I've tried multiple browsers.

Cheers,

Dylan

[Leanne_T]

Thanks @Sparr0w 

In this case, please report this to our customer care team they will get this looked into for you. 

Leanne.

[Sparr0w · Accepted solution]

Just got a new email across that's worked 🙂 Thanks!

[Leanne_T]

Great news @Sparr0w 

Leanne 🙂

[ellabrad]

i want the giftcard to come through

[Katie_B]

Hi @ellabrad. 

Please could you provide more information on your query so we can help further. 

Speak soon, 

Katie

[Chris_B]

@ellabrad   If you’re query is about a refer a friend gift card this is no longer available and hasn’t been since November last year.